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NOC Lead Technician

Company Name:
Fifth Third Bank
GENERAL FUNCTION:
Leads day-to-day incident management, support of operations in a 24 by 7 managed services environment. Provide direct guidance to team members in the daily execution of operational duties while driving continual process improvements andproductivity. Drives initial response and resolution to incidents and service requests against defined objectives and service level agreements.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Provide guidance to team members in the daily execution of operational duties.
Provide technical leadership in the problem resolution for network, hardware, software or application issues.
Ensure shift activities meet objectives and ensure good working relationship with the areas supported by the department.
Manage incident escalation and communication with functional LOBs and IT Senior Management as needed.
Perform necessary recovery of online applications and other system workloads in case of system degradation and/or unscheduled outages.
Demonstrate the ability to analyze hardware, software, network or procedural problems and resolve them or discuss with appropriate support department for resolution.
Provides training and direction to team members and / or function as the project manager and senior technical consultant.
Plays a key role as an individual contributor on projects of an advanced level of complexity. . Works to increase job knowledge through daily work responsibilities.
Assumes additional responsibilities as assigned.
Acts on behalf of management in their absence.
SUPERVISORY RESPONSIBILITIES:
Is the lead coordinator and / or contributor on projects the NOC is invoved with
Is the shift leader for the day to day monitoring & support issues the NOC is accountable for.
Responsible for HR coordination for the team including providing employees performance feedback and training, department salary administration, time reporting (PPM & myTime).
Recognizes and rewards employees for accomplishments. . Responsible for work flow, oversee shift schedules and coverage, interviews, guide, additional duties as assigned by NOC manager.
Establishes and clearly communicates direction for the department
df-dr
JobCountry: US
JobCode: 141889
JobYearsExperienceID: 6
ContactID: 11721400
JobCity: Florence
JobTravelID: 5
BranchName: Fifth Third Bank
JobSponsorship: 1
BranchCity: Cincinnati
JobState: KY
JobCompTypeID: 6
BranchState: OH
JobEmployTypeID: 1
BranchZip: 45263
JobOccupationCodeID: 2304
JobEducationID: 1
JobRelocate: 0
JobZip: 41022
JobEmail: 22687613.916@
BranchCountry: US
BranchAddress1: 38 FOUNTAIN SQUARE PLAZA
JobExperience:
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
. Network:
Undergraduate degree in related field including four-year related experience; or equivalent experience of 3-5 years in network operations.
Experience in 24X7 Command Center / Helpdesk / Production Control / Operations. o 24x7 Operations experience in large multi-platform environments. o Excellent communication (verbal and written) skills and interpersonal skills. o Leadership skills with the ability to lead a staff of 5+ people.
Ability to interact with all levels of management both inside and outside IT.
Coaching, mentoring, organizational skills. o Excellent analytical / problem solving skills.
Ability to work in a fast pace, high volume environment. o Microsoft and/or Cisco certifications preferred.
ITIL and/or Lean Six Sigma Certification preferred.
WORKING CONDITIONS: . Normal office environment with little exposure to dust, noise, temperature and the like on a frequent basis.
BranchCode: 10459316

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