Counter Sales/Warehouse Flex Rep

Company Name:
Johnstone Supply - Cincinnati
General Information
Salary Range:$12.00 - $14.00 hour (DOE)
Company Info
Johnstone Supplyis a leading wholesale supplier to the heating, air conditioning, and refrigeration industry.
We pride ourselves on our customer service, technical support and professionalism. We are privately owned and part of the largest wholesale cooperative in the nation.Johnstone provides approximately 60,000 parts to consumers including the latest technology in HVAC/R equipment and motors. Johnstone has 375 stores nationwide and sales of over $1.8 billion with five major distribution centers strategically located throughout the country. Our company is known for its exceptional service and our employees are known for their technical knowledge. We have three branches located in Indianapolis, three in Cincinnati, one in Kentucky and one in West Virginia. Currently there are immediate openings due to company expansion and market demand.We are seeking well qualified, enthusiastic people to help us maintain the highest levels of customer satisfaction as we continue to expand our business into the future.
Counter Sales / Warehouse Job Description
As a counter sales / warehouse employee, development begins directly in warehouse operations. This proficiency includes, but is not limited to warehouse proficiency; picking, receiving, shipping and inventory management. You will then begin development in counter sales. Priority areas include establishing customer relationships, filling orders, sizing and selling equipment and limited telephone marketing. This position requires knowledge of our products, as well as excellent time management and interpersonal, and communication skills. This is an excellent career opportunity as our sales growth has out-paced the industry average, creating new positions for the self-motivated, goal oriented team player.
Counter Sales
Determines customer replacement HVAC/R parts, according to inspection and/or verbal description.
Uses computer, catalog, telephone or any other resources to meet or exceed customer needs.
Recognizes products most commonly purchased by customers and resolves commonly encountered issues.
Recognizes and identifies HVAC/R parts and equipment to fulfill customer needs and answer questions.
Processes customer transactions by entering and printing quotes, as well as processing warranties.
Balances cash drawers, creates credit invoices, processes pick/pack orders and will-call.
Helps achieve sales and profit targets and follows sales process, including resolving customer complaints.
Maintains image of Johnstone Supply by ensuring an exceptional customer shopping experience.
Communicates features, function, use, and benefits of Johnstone products.
Stays informed of new products and utilizes opportunities to educate self, co-workers and customers.
Receiving, storing and loading products at a rapid pace.
Attention to detail, keeps records as products enter and leave the warehouse.
Help to ensure that warehouse is kept clean and safety codes are followed.
Establishes and maintains effective working relationships with employees, officials, and customers.
Physically counts inventory items to verify accuracy on a regular basis.
Investigates and reports reasons for discrepancy errors in computation or count.
Counter Sales
A High School Diploma or a G.E.D. Associates or Bachelor's degree.
Ability to work independently and collaboratively with other members of the team.
Technical Diploma in HVAC/R and at least two years of work experience in the HVAC/R field (preferred).
Two years experience in a wholesale environment with counter experience in HVAC/R industry (preferred).
Must be a customer and detailed-oriented individual.
Must have the knowledge, skills and ability to provide "All Star" customer solutions.
Must possess excellent verbal, written, and communication skills.
Energetic and effectivedemeanor with a positive attitude that is conscientious, enthusiastic and articulate.
Uses logic and reasoning to identify the best solution, conclusion or approach to problems.
Must be willing to learn and keep current with the latest developments and technology in the industry.
Proficient computer skills (MS Word or Excel or similar software related program.)
Must be able to comprehend business math calculations and run a point-of-sale terminal.
Must be able to research HVAC/R items and help prepare required sale and customer reports.
Demonstrate diplomacy, tact, and a professional demeanor.
Valid IN/OH/KY/WV driver's license with acceptable driving record for the past three years.
Increasingly responsible experience in warehouse receiving, picking, shipping and stocking.
Ability to lift cases that can weigh up to one hundred (100) pounds.
Working knowledge of a computerized inventory control system.
Proficient computer skills (MS Word or Excel or similar software related program.)
Experience in inventory and materials control procedures.
Knowledgeable in business math calculations and run a point-of-sale terminal.
Ability to establish and maintain effective working relationships with co-workers, supervisors and customers.
Excellent physical health is required as this position will involve (loading and unloading supplies).
The work is physically demanding and requires lifting, bending or standing for long periods of time.
Training and certification are required by material handlers to operate heavy-lifting machinery like forklifts.
Capable of relating to people of diverse ages and demographic backgrounds.
Team-oriented, energetic environment
Strong benefit package (medical, vision and dental insurance)
Competitive salary
Profit sharing
Strong company values
Company outings
401(k) plan

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